QUALITY AND ENVIRONMENTAL POLICY

The work on quality and environment in WT LOGISTICS SRO Estonia is based on the following principles:

• We offer our customers a wide range of logistic services in the field of air-, sea- and roadfreight, that comply with the quality- and environmental management systems;
• Our offers are in accordance with our customers’ needs and our possibilities, we do not rise excessive expectations that we may not be able to fulfill;
• We consider of extreme importance keeping the customer informed at different stages of service provision and follow the principle of supplying the customer with more information than expected rather than less;
• We follow national and international agreements and regulations in our quality- and environment related work. We expect the same from our contractual partners and sub-providers;
• Our employees are highly qualified service minded professionals;
• We rise the awareness of our employees and couriers in the field of environmental sustainability;
• The services are provided in a manner that ensures harmony between the fulfillment of customers’ needs, economic efficiency of the company and sparing use of environmental resources;
• With the help of employees, the Management is constantly improving the work procedures to ensure constant and increasing satisfaction of the customers, owners and employees.